Privacy policy

Last updated: December 30, 2025

Lumex Lamp operates this store and website, including all information, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience (the “Services”). Lumex Lamp uses Shopify technology to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any information that identifies you or can reasonably be linked to you or another person. Personal information does not include data that has been anonymized or de-identified so that it cannot reasonably identify you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you live, and what is permitted or required by applicable law:

Contact details, including your name, address, billing address, shipping address, phone number, and email address.
Financial information, including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
Account information, including your username, password, security questions, preferences, and settings.
Transaction information, including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Communications with us, including information you provide when you contact us, such as when you submit a customer service inquiry.
Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information, including information about how and when you interact with or navigate the Services.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
Automatically through the Services, including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
From our service providers, including when we engage them to enable certain technologies or when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, Personalizing, and Improving the Services

We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, allowing you to post reviews, and offering a personalized shopping experience, such as recommending products related to your purchases.

Marketing and Advertising

We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and showing you online ads for products or services on the Services or on other websites, including based on items you previously purchased or added to your cart.

Security and Fraud Prevention

We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our Services. If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

Communicating With You

We use your personal information to provide customer support, respond to your inquiries, deliver services efficiently, and maintain our business relationship with you.

Legal Purposes

We use your personal information to comply with applicable laws, respond to lawful requests from authorities, participate in legal proceedings, enforce our terms and policies, and protect our rights and the rights of others.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

With Shopify, service providers, and other third parties who perform services on our behalf (such as IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
With business and marketing partners to provide marketing services and show you advertising. Shopify supports personalized advertising through third-party services based on your online activity across different merchants and websites.
When you direct, request, or consent to the disclosure of information to third parties.
With our affiliates or within our corporate group.
In connection with a business transaction, such as a merger or insolvency, or to comply with legal obligations, enforce our terms, or protect the Services and our users.

Relationship With Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve them. Information you submit may be transferred to and processed by Shopify and third parties located in other countries. Shopify may act as a data controller for certain processing activities. For more information, please review Shopify’s Consumer Privacy Policy and Privacy Portal.

Third-Party Websites and Links

The Services may contain links to third-party websites or platforms. We are not responsible for the privacy or security practices of those sites. Information you share publicly or semi-publicly may be visible to others and used without limitation.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors as defined by applicable law. If you believe a child has provided us with personal information, please contact us to request deletion. We do not knowingly sell or share personal information of individuals under 16 years of age.

Security and Retention of Your Information

No security measures are perfect, and we cannot guarantee absolute security. We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have the following rights:

Right of access
Right to deletion
Right to correction
Right to data portability
Right to opt out of sale or sharing for targeted advertising

You may exercise these rights through the Services or by contacting us. We do not discriminate against you for exercising your rights. We may verify your identity before fulfilling requests.

Complaints

If you have complaints about how we handle your personal information, please contact us. You may also have the right to lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, and processed outside your country of residence. Transfers outside the EEA or the UK are protected using approved mechanisms such as Standard Contractual Clauses.